For orders Fulfilled by Diamond Hair Products, items can only be returned for a refund if they are unopened, unused and in a re-saleable condition with all tamper-resistant seals, packaging and any cellophane intact. You must notify us in writing that you are returning your purchase within 28 days, beginning the day after the day on which you receive the product.
Please ensure that you also return any free gifts that are associated with your return items or the related order. If the free gift isn’t returned, then we reserve the right to deduct the value of the free gift from your refund.
We recommend a photograph is taken of the item prior to returning it if you are concerned about damage during its return journey.
Please note that we do not accept returns of personalised products.
Please click here to fill our return form using our returns service.
If you do not have your despatch note or invoice, please include an explanatory note quoting your order number and reason for return.
Diamond Hair Products will require that the buyer pays the return shipping cost.
Your refund will be processed, once it has been delivered to our Diamond Hair Product Shop and within 3 working days of arriving back to us. Refunds can take up to 1 week to show on your account; this is due to the time taken by some banks to process the payment.
Please note that we reserve the right not to accept orders from customers with unusual or suspicious returns behaviour.