Frequently Asked Questions

Please read our FAQ before sending us a message.

What type of cards do you accept for a payment?

We accept payment from all valid Debit/Credit cards besides the American express card.

Is the web site secure to make payment by using debit/credit card?

Yes, it is the Barclays Bank which is handling all the transactions and payments of orders made on our web site. As soon as the customer selects items to buy, the site automatically redirects to the secure payment gateway of Barclays Bank.

What sort of order confirmation will I receive?

As soon as we shall receive your order and its payment confirmation from the bank, we will immediately send you an auto generated email confirming that your order has been received and accepted.

Can I obtain a copy of my previous invoice or order?

You can find all your previous orders in the My Order section on our web site. You can also take a print out of those orders.

How long will it take to process my order?

The length of delivery and processing of orders depends upon your location.

For UK Estimated time for Normal Delivery: 2 to 3 working days. Estimated time for Express Delivery for orders made before 3pm: Next working day.

For Europe Estimated time for Delivery: 3 to 5 working days.

For Rest of World Estimated time for Delivery: 5 to 10 working days.

Product Warranty?

Any product that comes with manufacturer warranty should be sent directly to the manufacturer for the claim of warranty. If you want us to put forward the claim, you must bear the postage cost of sending and receiving that product. Please keep the complete packaging as well as the proof of purchase to claim any warranties from the manufacturers. To avoid any postage cost, you can bring the faulty product back to our Finsbury Park flagship store for an immediate replacement, subject to stock availability. Note: manufacturer warranty is the warranty which is offered by the manufacturer, not by the seller.

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